Privacy Notice

GAMECHARGE SDN. BHD. (Company Registration No: 202501018024 / 1619438-W), registered at 38, 3rd Floor, Jalan Radin Anum, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia. ("we," "us," or "our") is committed to protecting your privacy.

This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website www.gamecharge.net (the "Site"), and use our services, including purchasing digital game keys, virtual currency, Direct Top Up products, e-pins, and related digital content (collectively, the "Services").

We operate in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

a. Personal Information You Provide to Us:

• Social Media Login Data: If you use Google or Facebook Login, we collect profile info such as your name, email address, and profile picture.
• Purchase Information: Name, billing address, and product history. Payment details are handled by secure third-party processors; we do not store full credit card numbers.
• Game Account Identifiers: For Direct Top Up, we collect your User ID (UID), Server selection, and character names.
• Identity Verification (KYC) Data: To prevent fraud or lift purchasing limits, we may require a photo of your government ID and a partially masked credit card (middle 4 digits blocked).
• Communications: Content of your inquiries sent to customer support.

b. Information We Collect Automatically:

• Log and Usage Data: IP address, browser type, operating system, and usage statistics.
• Cookies: We use tracking technologies to personalize your experience.

2. How We Use Your Information

• Service Management: Creating accounts, processing transactions, and delivering Direct Top Up items.
• Communication: Sending order confirmations, security alerts, and promotional materials (with consent).
• Security & Fraud Prevention: KYC processing to confirm ownership and enforcing age restrictions at the point of sale.
• Legal Compliance: Complying with governmental requests and enforcing our Terms of Use.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Third parties handling payment processing, email delivery, and support.
• Game Publishers: Sharing UID and Server data to facilitate direct in-game delivery.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger or asset sale.

4. Data Security & Retention

5. Your Rights (Malaysian PDPA)

Under the Personal Data Protection Act 2010, you have the right to:

• Access and correct your personal data.
• Withdraw consent for data processing.
• Prevent processing likely to cause distress or used for direct marketing.
• Request data portability.

6. Children's Privacy

Contact Us

If you wish to exercise your rights or have concerns about your privacy, please contact our Data Protection Officer: