Return & Exchange Policy

Last Updated: 29 July 2025

Thank you for shopping with us. We specialize in providing digital products, including direct game top-ups and ePins (digital codes). Due to the immediate and irreversible nature of these digital goods, all sales are considered final.

Please review our policy carefully before making a purchase. By completing an order, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Direct Game Top-Ups

Direct Game Top-Ups are services where currency or items are credited directly to your game account upon purchase.

  • All direct top-up sales are final. Once the top-up is completed and credited to the game account specified in the order, it cannot be reversed, refunded, or exchanged.

  • Customer Responsibility: It is the customer's sole responsibility to ensure that the recipient's User ID, server information, and any other required account details are provided correctly. We are not liable for any loss resulting from incorrect information provided by the customer.

2. ePins (Digital Vouchers / Codes)

ePins are digital codes delivered to you that can be redeemed for in-game currency or content. Once an ePin has been delivered, it is generally non-refundable.

A. Conditions for an Exchange

An exchange for a new, valid ePin of the same value will be provided only under the following specific condition:

  • It is proven through official verification (e.g., with the game publisher's support) that the ePin was redeemed or used before the date and time of your purchase from our store.

If you believe you have received a pre-used ePin, please contact our customer support immediately. We will initiate an investigation with our supplier and the game publisher to verify the redemption timestamp. This process may take several business days.

B. No Refund or Exchange

We will not provide any refund or exchange under the following circumstances:

  • The ePin is redeemed or used after the date and time of your purchase.

  • The ePin is lost, stolen, or shared after being successfully delivered to you.

Once an ePin has been delivered, its security becomes your responsibility. We are not liable for any loss or damage to the ePin after delivery.

How to Report an Issue

If your situation meets the criteria for an exchange as described in section 2A, please contact our community manager (sarah.quinn@gamecharge.net) within 48 hours of your purchase with the following details:

  • Your Order Number

  • The ePin in question

  • Any screenshots or evidence showing the error (if possible)

We appreciate your understanding and cooperation.